Discount Tire

First let me say I’m a long time customer at discount tire. Basically as long as I’ve had a license. I’ve had great experiences in the past and always am grateful for their efficiency and friendliness when I go in. This last trip to the Santee location has left a bad taste in my mouth. I went in for a tire rotation and let them know I’m missing a bolt to my hub cap cover on one of my moto metal wheels. They said they didn’t have replacements which was fine with me and said I could try to find one at Lowe’s. Fast forward to the end of my appointment, I get in the truck and head to Lowe’s to find a bolt. When I got out of the truck I immediately noticed they hadn’t tightened the screw on one of the hub caps, coincidentally the hub cap with only one bolt. The cap had shuffled and ended up scuffing the inside of my wheel. I walk to the other side to inspect for any other damage and see that they had broken a bolt off in the wheel and that my other rear wheel was only being held on by one bolt as well. I got home and tried to remove it myself and it’s clear whoever tried installing the bolt just tightened down until it wouldn’t move anymore. Definitely cross threaded and now I’m going to have to pay to get the bolt removed assuming the wheel threads can be retapped. At the end of the day I now have two damaged wheels that were completely fine when I took the truck into the shop. I don’t believe all discount tires work is of this quality but it’s clear that the employees at this location haven’t had enough training or supervision. I hope anyone reading this considers discount tire still, I would still recommend the mission gorge location.

I like coming here early on a Saturday as it's my only availability. Their early morning check-in process has evolved with a QR code which is very convenient. I took my Carmy and the Tesla and both finished extremely fast. The carmy had a tire rotation scheduled and the Tesla had a nail and was slowly leaking air. Overall extremely happy with the team and customer service.

We were visiting from out of town and staying at the Santee Lakes RV campground. On the way to San Diego we had a blowout on our car hauler trailer. Didn’t want to head back to AZ without a spare so stopped in at 5:00pm to get a new tire. Jeremy helped us - same person who answered the phone and said to come on down. He was so very nice. Told him no rush - put us at the end of the line as we were in town for a few days. We could come back the following day. Went across the street to Starbucks. As I was leaving the Starbucks, got a text the tire was ready. Same amount of time to make a drink as it was to get a new tire. Amazing. This is the same level of service we get at our local store in Surprise, AZ. Clearly the culture at Discount Tire is what separates them from the rest. Service is always amazing and the folks helping are always so pleasant and customer focused. Amazing job Discount Tire and thanks Jeremy for taking care of us.

Great staff! Lots of solutions. They shared websites with me for the best place to get 'other's things I need for my Sienna; and, they have water and coffee for while you wait. The service on my tire that had picked up a nail was perfect, and, my grandson got to play in the Hail out front! In Santee of all places! Then, when all was done, they brought my van to a safe place for me to load my precious cargo (grandson) and myself and we were safely on our way! P.S. BTW - I always bring my van by when there is a big change in the weather to their 'free, quick and electronically achieved "air pressure check station" for safety and best gas mileage! Great service, great place!